Refund policy
Returns accepted for 14 days.
The customer provides the return shipping.
No refund.
Exchanges and purchase orders only.
We have a 14-day return policy, which means that to be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior return request will not be accepted.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the problem and remedy it.
Non-returnable items
We also do not accept returns of dangerous products, flammable liquids or gases. Do not hesitate to contact us with any questions or concerns regarding a specific article.
Unfortunately, we do not accept returns of promotional items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, you will receive your order form by email address and then it will be possible to use it to make a purchase for a new item.
14-day reflection period in the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason whatsoever. As above, your item must be in the same condition as you received it, unworn or unused, with the labels, and in its original packaging. You will also need the receipt or proof of purchase.
Order form
We will inform you as soon as we have received and inspected your return, and we will let you know if the order form has been approved or not. If the order form is approved, you will be automatically refunded to your original payment method within 10 working days. Remember that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since the approval of your return, please contact us at Info@sporteelite.com.